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LED Diagnostic Code Troubleshooting Guide

Please use the following troubleshooting guide to diagnose problems with an LED Diagnostic Code on Intellicode-equipped Genie garage door opener safety beam sensors. If you are still experiencing problems, please call Customer Service at 800-349-8313, 9am-5pm Pacific Time Mon-Fri. or email us.


Transmitter

Receiver

Operating Condition

On
(Constant)

On
(Constant)

  • Normal operation

Off

Off

  • Motor head not powered
  • Wiring from motor head defective

Off

On
(Constant)

  • Wiring to STB transmitter missing or defective

2 Flashes, Pause
(Repeat)

On
(Constant)

  • Infrared beam not aligned
  • Infrared beam obstructed
  • STB receiver defective

2 Flashes, Pause
(Repeat)

Off

  • Wiring to STB receiver missing or defective
  • STB receiver defective

3 Flashes, Pause
(Repeat)

On
(Constant)

  • STB receiver interference

4 Flashes, Pause
(Repeat)

On
(Constant)

  • STB transmitter not sending pulses


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